Frequently Asked Questions
Orders & Products
Q: Where are your products made?
A: All our furniture and home decor items are thoughtfully designed in the European Union, with select pieces crafted by skilled artisans across various countries. We take pride in sourcing high-quality, durable materials that celebrate timeless design.
Q: Are your items handmade or mass-produced?
A: Many of our items are handmade or hand-finished, resulting in unique variations that add character and charm to each piece. Please refer to individual product descriptions for details.
Q: Can I request custom pieces or finishes?
A: At the moment, we don’t offer bespoke or custom design services, but many of our collections offer variations in size, colour, or fabric. Please contact us if you have a specific request — we may be able to help.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship worldwide from Portugal or through the drop shipping service provided by our partners. We work with trusted courier services to ensure your order arrives safely and securely, wherever you are.
Q: How much is shipping?
A: Shipping costs are calculated at checkout and vary based on your location, item size, and weight. For large furniture orders, we may contact you to confirm delivery details.
Q: How long does delivery take?
A: Delivery times vary depending on your location and the product ordered. Typically, orders within Europe arrive within 5–10 business days. International orders may take 10–21 days. Made-to-order items will have lead times indicated on the product page.
Q: Will I have to pay customs or import duties?
A: For deliveries outside the EU, customs charges may apply depending on your country’s regulations. These are the responsibility of the customer.
Returns & Exchanges
Q: What is your return policy?
A: You have 14 days from the date of delivery to request a return, provided the item is unused and in its original packaging. For full details, please refer to our Terms & Policies page.
Q: Are returns free?
A: Return shipping costs are the responsibility of the customer unless the item is faulty or damaged upon arrival.
Q: What should I do if my item arrives damaged?
A: Please inspect your item as soon as it arrives. If it’s damaged or defective, contact us within 48 hours of delivery with photos so we can arrange a replacement or refund.
Payments & Security
Q: What payment methods do you accept?
A: We accept most major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal. All payments are processed securely.
Q: Is my payment information safe?
A: Absolutely. Our website uses industry-standard encryption and secure checkout systems to protect your personal and payment data.
Other Questions
Q: Can I visit your showroom or studio?
A: We are currently an online-only store, but we do offer personal customer service via email if you have questions about our products or need styling advice.
Q: How do I contact you?
A: You can reach us at [insert email address/contact form link], and we’ll get back to you as soon as possible — usually within one business day.